One of the most difficult issues for store owners to navigate is retail theft. This type of theft includes both theft by shoplifting and burglary from outside individuals but also includes theft by those working for the business. While there is no clear way to stop all loss due to theft, there are absolutely things that can be done to reduce incidences within the store. By utilizing staff, store and product organization and leveraging security technology, owners can reduce the potential for theft.
Utilize Staff
Train staff in anti-theft protocols, and the proper ways to manage sales, refunds and exchanges to reduce the likelihood of someone stealing during these interactions. Further, make sure to use staff around the store, by having them check in with browsing customers, walking a predetermined path to areas less visible and limiting items in places like dressing rooms. Having your people checking in with customers is not only great customer services but it reduces the times and places where theft can occur.
Utilize Organization
You want the store to be both physically organized and you want a way to digitally organize inventory. Physical organization and reduction in clutter can just make it harder for a person to be sneaky or do things out of sight. Additionally, you want to organize your store’s products on the floor where the more expensive items are closer to the cash register. With inventory being digitized and monitored, you are able to track inventory, understand what is being stolen early on and notice trends. If you see a certain item trending in the amount of inventory being stolen, this will help you reorganize product placement to reduce theft.
Utilize Security Features
No question, you will want to outsource security whenever possible and security systems are the way to go. Work with a security expert like American Alarm to design a system that will meet the needs of your business and store’s unique layout. Security camera placement can be critical when trying to monitor your store. For example, cameras should be placed in areas that are at highest risk to document any instances of theft, but also be visible to customers so it can act as a deterrent for those considering shoplifting. Large mirrors for visibility, alarms, sensors, security lights and coded entry points are all considerations when designing a security system that will fit your needs.
Though all retail theft cannot be avoided, there are steps you can take by utilizing your staff, basic store organization with inventory tracking, and security system design to reduce the loss of inventory and increase your visibility within the store. To understand your options, be sure to reach out to a representative at American Alarm so we can help you save money and increase peace of mind.