The Importance of Central Station Service

Jun 7, 2017 | What's New

Release Date: June 07, 2017

Not only does American Alarm provide security systems for homes and businesses throughout the Hudson Valley, our services include 24 hour monitoring for fire and burglary through Central Station Service.

So what exactly does that mean?

Within American Alarm’s facility in the town of Newburgh, we have specialized alarm receivers and automation software that allow our operators within the monitoring station to know what is going on in your home or business.

Operators are at work 24 hours a day, 7 days a week monitoring the system and are always ready if any potential danger should arise.

As a result, our Central Station Service allows us to know exactly what type of condition your system is in at all times.  Should anything look suspicious and set off an alert, our operators will dispatch the appropriate personnel to your location.

For example, if you leave a burner of your stove on and leave the house, the operators will alert the fire department as soon as the smoke triggers the alarm.  This can save valuable time!

In many cases like this, it is a neighbor who calls the fire department to report the fire. However, this often results in a time gap between when the fire actually starts and when it is reported.  If the home is located on an isolated street or if it is in the middle of the night, the time gap can be significant.  When it comes to fire, time is not on your side.   The great thing is that a home or business that is protected by a Central Station Alarm System has someone looking out for you every minute of every day.

Some of the top components of a Central Station Service are:

  • We are the facilitator of communication between the security system and your home or business
  • We have the technology that logs and prioritizes the calls for assistance
  • We are UL listed for Central Station Alarm Services
  • We have trained staff that responds to each situation

In addition, a Central Station Service alarm system gives you the benefits of computerized historical data which is consistently maintained and opening/closing reports which are stored indicating dates and times each person entered and exited your home or business.

Who will be there when your home or business experiences an emergency?